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Policies

OUR 30 DAY RISK-FREE PROMISE!

If, for any reason, you don’t love your purchase, please bring it back
within 30 days. We will refit it, adjust it, exchange it, or give you your money back.

Please read RETURNS for more details.

LAYAWAY

As a service to our clients we offer layaway on all products we carry over $100. To put a product on layaway we require a 20% down payment. If you change your mind the layaway may be cancelled for a full refund as long as it is cancelled within 30 days/15 days for ski or snowboard equipment. Any labor done on a layaway is non-refundable and if there is a layaway with no activity on it for more than 90 days it will be cancelled and the deposit will be forfeited. At this time we are only able to offer layaway to our in-store clients.

PRICE GUARANTEE

We will match any local stores price on the identical item at the time of purchase or up to 30 days.

Details
1. Store must have the identical product in stock.
2. Store must be in the Metro area.
3. Not Valid on special programs, rebates or dividends.

SHIPPING

1. We require a signature on all shipments.

2. We do not ship to P.O. Boxes.

RETURNS

1. Used or mounted Ski & Snowboard equipment can be returned for in-store credit only.

2. All returns or exchanges must accompanied by a receipt.

3. Any labor and/or installation fees are non-refundable.

4. There will be a deduction for excess wear.

5. There will be a 20% restocking fee on all special orders.

6. Any product found defective will be handled according to the
manufacturer's warranty policy.

7. Shipping charges for all mail order or online returns are non-refundable.

8. Any used Custom gear (FCA Endurance,Valley Bike & Ski or other) may not be returned. If defective it may be processed under the warranty of the specific company.

9. Worn footwear is not returnable.

10. Any purchase paid with cash over $100 will be refunded within 1 business day with a company check.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

 
Valley Bike & Ski

ph (952) 432 1666

M-F 10am-9pm | Saturday 9am-5pm |  Sunday 12pm-5pm